Your Ohsnap products are backed by our Ohsnap Warranty!
If your Snap 4 Luxe or other ohsnap product is damaged, defective or broken due to manufacturer defects, we will replace it free of charge.
- Within 1 year: Free replacement, we cover shipping!
Our support team is ready to help! If you’re in need of a replacement, please fill out this form and we will gladly get you taken care of!
* Note that this applies to the Snap 4 Luxe launched October 2023.
Limited Warranty: Except as otherwise expressed herein, all products are covered by a 1 year limited warranty. This limited warranty covers only the original purchaser and is non-transferable. An original or copy of the sales receipt from the original OhSnap authorized sales retailer is required for warranty service unless otherwise prohibited by law. This limited warranty does not cover Products purchased through online auction websites. OhSnap Products are legitimately sold only by authorized retailers who are required to follow OhSnap policies, procedures, and quality control standards. THIS LIMITED WARRANTY IS PROVIDED IN ADDITION TO ANY OTHER RIGHTS THE ORIGINAL END PURCHASER MAY HAVE AT LAW. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. OhSnap, Inc. ("OhSnap"), 2131 E Williams St., Suite 108, Apex, NC 27539, who maybe contacted by email at email@example.com, warrants that this product (the “Product”) will be free from defects in workmanship and materials under normal use for the lifetime of the product which OhSnap designates to be one year. Exclusions: THE WARRANTY EXCLUDES NORMAL WEAR AND TEAR OF PRODUCT USE; DAMAGE CAUSED TO YOUR PERSON OR PROPERTY BY MISUSE, LACK OF CARE, MISHANDLING, ACCIDENT, OR ABUSE; DAMAGE CAUSED BY USE OF THE PRODUCT OTHER THAN FOR ITS INTENDED PURPOSE, INCLUDING DAMAGE TO ANY DEVICE CONNECTED TO THE PRODUCT; DAMAGE CAUSED BY IMPROPER OR UNAUTHORIZED REPAIR OR MAINTENANCE; DAMAGE TO A PRODUCT THAT HAS BEEN MODIFIED OR ALTERED; DAMAGE CAUSED BY EXTREME HOT OR COLD TEMPERATURES; AND DAMAGE TO ANY PRODUCT OTHER THAN THE PRODUCT, INCLUDING WITHOUT LIMITATION DAMAGE TO ANY DEVICE USED IN CONNECTION WITH THE PRODUCT.
Claims Process: Warranty claims must be made directly to OhSnap. Product must be returned to OhSnap Inc by following the steps outlined HERE. If OhSnap determines that there is a warranted defect in the Product, OhSnap will, at its option, repair the defect, provide a replacement product to you, or provide a store credit within 30 days. OhSnap is not liable for Products that are damaged or lost in transit to OhSnap. Customer will pay shipping costs for the return of goods to OhSnap and will also be responsible for customs fees, including, but not limited to, taxes, duties, and brokerage. OhSnap will pay shipping costs for the return shipment of the replacement or repaired product. Your sole and exclusive remedy for a claim covered by this limited warranty. OhSnap reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are covered by this limited warranty for the remainder of the original applicable Product warranty period (in addition to any other rights you may have at law). TO THE EXTENT PERMITTED BY LAW, OHSNAP MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES AND SPECIFICALLY LIMITS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS LIMITED WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. TO THE EXTENT PERMITTED BY LAW, OHSNAP, ITS EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING WITHOUT LIMITATION DAMAGE TO ANY DEVICE USED IN CONNECTION WITH THE PRODUCT. IF THIS LIMITATION OF LIABILITY IS NOT PERMITTED BY LAW, OR IS NOT EFFECTIVE AT LAW, THEN TO THE EXTENT PERMITTED BY LAW, AND NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES IN TORT (INCLUDING NEGLIGENCE), THE ENTIRE LIABILITY OF OHSNAP AND ANY OF ITS SUPPLIERS SHALL BY LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.