OHSNAP product warranty
Your Ohsnap product is covered by our Ohsnap Warranty!
If your product is damaged, defective, or has a manufacturing defect, we will replace it free of charge.
Warranty coverage
· Within 1 year: We will replace your product for free, including shipping.
Our support team is ready to help! If you need a replacement, please fill out [this form], and we will take care of it.
Note: This applies to the following products: Snap Grips (launched after October 2023), SnapCharge 2.0 and 3.0, SnapStand 2.0, SnapCar 2.0, Snap Grip Wallet (2024 release) and iPhone 15 & 16 model Snap Case (2024 release).
reseller purchases
If you purchased your item from an authorized reseller or distributor and it is defective, please check the seller’s return or exchange policy first. Products purchased from an authorized seller must be returned to the original place of purchase within the store’s return period.
If you cannot obtain an exchange or refund, you may file a warranty claim with Ohsnap. Proof of purchase showing that the item was bought in new condition is required.
Ohsnap is unable to offer refunds for products not purchased directly from an Ohsnap, Inc. website (Ohsnap.com).
LIMITED WARRANTY
Except as otherwise stated, all Ohsnap products come with a 1-year limited warranty. This warranty covers only the original purchaser and is non-transferable. A valid proof of purchase from an authorized retailer is required for warranty service.
This limited warranty does not cover products purchased through unauthorized third-party sellers (such as online auction sites). Ohsnap products are only legitimately sold through authorized retailers who adhere to Ohsnap's policies and quality standards.
This warranty is in addition to any rights you may have under applicable law. Warranty rights vary by state.
Ohsnap, Inc. ("Ohsnap") is located at:
2131 E. Williams St., Suite 108, Apex, NC 27539
For support, contact us at support@ohsnap.com
WARRANTY EXCLUSIONS
This warranty does not cover:
· Normal wear and tear from regular use.
· Damage caused by misuse, mishandling, accidents, or abuse.
· Damage caused by using the product for unintended purposes.
· Damage to any device connected to the product.
· Damage from unauthorized repairs or modifications.
· Damage caused by exposure to extreme temperatures.
· Any product other than the original Ohsnap product.
HOW TO FILE A WARRANTY CLAIM
1. Contact Ohsnap Support – Submit a warranty claim by following the steps outlined [here].
2. Return the Product – You must return the defective product to Ohsnap for evaluation.
3. Resolution – If Ohsnap determines there is a valid defect, we will repair, replace, or issue store credit within 30 days.
Shipping Costs:
· You are responsible for return shipping costs (including customs fees, duties, and taxes, if applicable).
· Ohsnap will cover shipping costs for the replacement or repaired product.
· Ohsnap is not liable for products lost or damaged during return shipping.
Replacement Terms:
· Replacements are only available on an exchange basis.
· Ohsnap reserves the right to send a replacement product of a similar or equivalent style, depending on availability.
· Replacement products are covered under the original product’s warranty period.
· The warranty period does not reset or restart on the replaced product. The warranty period starts from the original product's delivery date and runs for one year.
LIABILITY LIMITATION
To the extent permitted by law:
· Ohsnap makes no additional express or implied warranties, including warranties of merchantability or fitness for a particular purpose, beyond this limited warranty.
· Ohsnap, its employees, agents, and suppliers shall not be liable for indirect, incidental, consequential, or special damages arising from the use of the product, including damage to devices connected to the product.
· If any limitation is not permitted by law, Ohsnap’s total liability is limited to the amount you paid for the product.
Some states do not allow certain limitations, so parts of this section may not apply to you.
If you have any questions, feel free to reach out to our support team (support@ohsnap.com). We’re here to help!
Updated 01-29-2025
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